We also deal with a wide range of matters relating to the current operation of companies, including, among others, commercial transactions (e.g. invoicing, preparation of statements or billings), internal organizational and legal issues, relations between company’s bodies, marketing actions, negotiations.
An essential element of such activities is a large amount of correspondence, which leads to issues associated with coordination. Companies that require regular and timely communication with their customers are forced to “produce” a myriad of correspondence. Also, companies that want to use mass mailing as a marketing tool will sooner or later face the dilemma of whether to coordinate this process on their own or to request the implementation to an external company.
Mass correspondence is an important element supporting the main activities in each company. It can relate to all kinds of information, such as: bank statements, credit card statements, sales invoices, electricity or gas bills, phone bills with billings. In this regard, correspondence becomes specialized and prepared under conditions of confidentiality.
Regardless of the area of application, in order to effectively correspond with customers, correspondence must be prepared by skilled employees with the utmost care and professionalism. Due to economic and legal reasons, it is worth considering mandating this task to an external company. Because of the involvement of crucial business elements, it is important that the chosen outsource provides the highest quality of service.
However, you do not have to worry about any of these issues when outsourcing your correspondence to BackOffice Outsourcing as we specialise in printing, processing and sending post. We can actually get the job done faster, better and more accurately than most companies in-house, letting your employees focus on more profitable tasks.
Our mission is to provide the highest quality services and outsourcing solutions to increase productivity and offer professional support. What distinguish us among others are quick response to changing business needs of service recipients, steady increase in the level of quality of customer service, maintaining and improving technical infrastructure used for service delivery. Activities taken by the Company are to ensure the safety of processed information and to manage services that are compatible with commonly used standards, i.e. security policy in a broad sense.
Active approach – our policy is that we talk to our Customers about their needs. We are active and we highly appreciate the culture of mutual respect, regardless of one’s position or role. We are open to opinions and arguments. We can listen and always try to reach an agreement in the name of good cooperation and jointly implemented goals.
Consulting – our goal is to advise and search for solutions and improvements. We are constantly building an organizational culture focused on creativity and innovativeness. Having potential in the form of dedicated employees, we believe that there are no challenges that we cannot meet.
Vision – our vision and guiding principle is to treat our company as a common good. We strive to make the brand BackOffice the synonym of the highest business standards. We set ambitious goals and implement them with determination for the benefit of the company, its employees and Customers.
Innovativeness – our principle is a creative approach to every challenge. We understand the challenges and follow them, constantly developing and increasing our skills. We embrace everything that opens up prospects for the development of our company and employees.
Continuous development – development through goals is one of our principles. We perfectly understand that the greatest effort is of little worth, if it does not end with the realization of the goal. We consciously undertake all activities. We set clear goals and success parameters.
Openness – openness and partnership approach to business is our policy. We know how to utilize feedback from Customers. We rely on honesty and openness in all aspects of our activities. The most important parameter of our success is customer’s satisfaction and benefits.
Mobility – fast operation and mobility are our principles. When handling Customers, the speed and mobility of our actions are a priority. We are aware that continuous smooth operation of a system and sometimes even the image of our Customer depend on our reactions. Therefore, mobility and speed are our main priority.